Malik Brkic

Malik is a Quality Assurance Director at Timeless Medical Systems Inc. where he ensures that quality standards and procedures are met and aligned with legislation and customer specifications. Malik's tenure in the industry has afforded him the opportunity to possess an extensive skill set. He is experienced and goal-oriented I.T. "Hands-on" Manager and has proven expertise in Q.A. and Software Testing, Project Management, Customer Service, Computer Network Administration, Team building and Productivity.

Successfully managed a 7-person team performing support for mobility and call center applications. Directed daily operations, analyzed work flow, established priorities, developed standards and set deadlines. Trained 60+ employees in Software Testing Fundamentals and achieved significant improvements in their productivity. Acted as a point of escalation and decision maker. Developed comprehensive training plans based on defect and business scenarios.

Administered LAN, Active Directory Tested, debugged, and modified .NET applications Installed and configured Microsoft Speech server, Team Foundation server Adapted Windows environment to the internal network Installed, configured and maintained Windows 2003 Enterprise servers Built IVR systems and worked with SALT language and VoiceXML

Wrote intranet applications and developed flow charts and programming specifications Proactively contributed to the Company with innovative ideas Developed written materials and documentation related to programs Supervised 40+ employees, scheduled work hours, resolved conflicts Contributed to winning a major contract for the Company Successfully performed in creating and developing a new department Represented the Company in meetings with major clients Prepared and presented operation plans Participated in