Mamoud Ezzat

As a Sr Support Engineer, I deliver expert technical support and resolve complex issues across diverse product components. I prioritize clear communication with customers, using advanced troubleshooting tools to address challenges and offer consultancy for recurring or escalated situations. My experience includes writing technical articles, collaborating with development teams, and enhancing support delivery. My expertise spans high availability, disaster recovery, and hybrid Windows Server administration.

Windows Storage and High Availability Support Engineer Helping customers troubleshooting issues in windows server related to high availability & storage on behalf of Microsoft. - Failover cluster - VSS - Backup - Hyper-V

Helping customers troubleshooting issues with Office 365 on behalf of Microsoft - O365 admin center. - Azure active directory. - Exchange admin center, OWA, and Outlook. - Teams admin center and Teams app. - SharePoint & OneDrive admin center.

Design Logos, Posters, Flyers, ID Cards, Brochures and any advertising designs, using Adobe Photoshop, Adobe Illustrator, Adobe InDesign and Gimp

Responding and handling customers from Germany in german language via app chat .

Guide and supervise Data Entry Team while entering the data into the system.

not graduated.