Mamta Naidu

• Responsible for establishing a Scrum team, training and coaching on Agile fundamentals • Implemented Agile best practices in a Startup project

• Responsible for customer acquisition, customer relation management, and maximizing revenue by optimizing operations. • Project Management for new business opportunities

• Responsible for Command Center teams providing 24*7 Level-1 support, Service Level Management, Incident Management, Change Management for Windows/Unix servers, AS400 applications, Active Directory and Infrastructure Monitoring • Implementing Six-Sigma Green Belt projects, and coaching Green Belts

Responsible for providing Helpdesk support, Incident Management, and Service Level Management for a team of 35 agents

Responsible for providing Helpdesk Support, Incident Management, Service Level Management for a team of 9 agents

IT Security