Iftikhar Ahmad

Oversee security of the multi-site local infrastructure, serving as the main point of contact for investigating and resolving security-related issues. Develop threat and vulnerability management policies, manage SIEM, SOAR, EDR in-house developed systems, configuring Firewall polices for smoother and secure communication and DDoS devices to secure our internal infrastructure

• Managing Engineering/Procurement/Commissioning interfaces: physical, logistical, informational, organizational and any other internal to project/operations issues. • Coordinate the execution of the Detailed Design and procurement activities; in particular coordinate all interfaces between contractor & company. • Identify the need for and ensure appropriate reviews and audits are implemented to support assurance of interface management performance. • Coordinated Risk & Opportunity Reviews every quarter.

• Define objectives, frameworks, and metrics for the IT strategic planning process. • Client Communication mitigating concerns. • Monitor value metrics to make informed decisions that maximize returns across IT investments. • Identification of Security issues within a project to design and deploy proper counter measures. • Design and deployed backup policies for successfully recovery in the event of failures. • Trained and lead technical teams for successful completion of multiple high level projects.

• Deep Packet Analysis of Network Traffic using tools like Wireshark, Casacde etc. • Identification of Rogue/Illegal traffic. • Creation of Policy/Rules for illegal traffic. • Training of Personnel to identify such traffic in future.

• Performed system audits to ensure everything was compliant within the set standards. • Optimized systems performance and spool utilization. • Responded to system hardware/software error messages, storage and configuration problems and ensured timely resolution.

• Performed vulnerability assessment tests to classify the security of the web-projects. • Performed tests for the encryption levels of the data transferred between user and client. • Performed Scans to identify any threats on the website or servers and resolved them in a timely manner. • Educated and trained key-personnel how to effectively use the company’s assets without compromising security.

• Managed creation and implementation of four new information-security departments, including Risk Assessment, Vulnerability, Penetration Testing and Security Engineering services. • Managed team of specifically selected employees charged with analyzing all critical systems, developing reports to document vulnerabilities and recommending appropriate solutions. • Created and produced company policies and procedures governing corporate security, email and Internet usage, access control, and incident response.

• Successfully increased customer count to 35% in 12 months. • Played a key role in re-engineering Support-Centre to improve responsiveness and customer satisfaction. • Established best practices in Server and Network support and trained technical staff. • Create new procedures to improve department productivity and train new team members

• Provided Tier-III support for LAN/WAN products and sales support for key accounts of all sizes. • Provided first level administration of Windows based email systems. • Launched user feedback survey based on input from Help Desk Institute to gauge customer satisfaction and support Continuous Improvement. • Recognised for outstanding quality of customer service with numerous personal commendation from clients.