Manfred Fischer

Premier Field Engineering (PFE) / PFE delivers onsite, remote and dedicated support services for Premier customers around the world to promote health in their IT environments. As part of Customer Support Services, PFE partners with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services field engineering capability worldwide

2nd level support of professional service in the range of messaging and collaboration: -Customer support for Outlook/Exchange 2000-2010 -High level technical support with strict SLAs

Thesis about Web 3.0 at Empolis | Kaiserslautern. My thesis was about: - Web 3.0 and its business models - How can you make money in the Web 3.0

My tasks at NetQS were: - Management, planning and migration of an ERP-Software called Familiy for Lako at Laupheim - Indicating business processes within the company and converting it into the ERP Software

My responsibilities at the Customer Contact Center were: -Designing and developing a new intranet platform of the CCC -Web Master of both CCC and Programs Team Web, building up Web Applications, Wikis, Blogs (Wordpress / dasBlog) via ASP, SQL, JScript, PHP, HTML and CSS - Coordinate logistics of training activities (e.g. keep track of training results, provide stats about courses attendance and analyze evaluation data)

Involved in managing, organising and supporting a multimedia call center (automatic call forwarding solution) project

I gathered work experience in: | Outlook\Exchange 2000 environment and Active Directory | Unified Messaging “THOR” | Fax / SMS / Voice via Email | Supporting and configuring telecommunication system | Business skills Accounting/Controlling | Advanced knowledge in computer science, Networking, IIS

Completed studying at Tecnológico de Monterrey | Mexico. I attended the following courses apart of writing my thesis, - International Business Project - Internship in Communication I - Intermediate Spanish II - Extraordinary activities were “Conversation Club”

Web Servers and Technology (Apache, TCP/IP), Web Programming (HTML/PHP/JavaScript/CSS/SSI), Document Markup Language ((XML/DTDs/XSLT/XSL-FO/X-Path/ DOM/SAX) Web Animation with Flash.

eBusiness & sales, programming techniques(C/C++/Java/.NET/WinApi), System Software, Database Systems, Web-Programming, Software-Engineering (Project: C++ Application freight optimization with a genetic algorithm), Business Process, Standard Business Software, Business Administration, Marketing