Manikandan Vaithiyanathan

ITIL process design, definition, maturity assessment implementation and identifying continuous improvement opportunities Integrates Service Management Office into the service delivery to effectively leverage their specialist capabilities, Manage defined processes and risks with respect to organization and customer

Developing & Implementing End to End Process for Service delivery & Service assurance teams on every New Product & Technology projects of Colt. Manage the overall implementation of Network Infrastructure Support Services. Ensure the compliance and standard of company and organizational policies and procedures are met.

Fault monitoring, Fault reporting and Fault rectifying from NOC and providing remote assistance. Installation, Commissioning, Provisioning of NEC SDH & DWDM Equipment’s. Configuration and up gradation of the system and the network. Carried out 10G up gradation throughout the NLD network. Rearrangement of the Channel dropping done as per the requirement of the customer.