Manuel Di Lenardo

Part of the Systems Engineering team for EMEA, I am responsible for direct customer & partner engagement, comprehensive discovery, information sharing & collaborative solution design, proposal development, solution demonstrations and proof-of-concept test design & execution.

Part of the "Juniper Strategic Delivery (JSD)" group, I am responsible for program management of top key customers to layout a joint engagement plan from network architecture to deployment.

I am part of the EMEA PMO team, delivering to a major service provider account in Germany. My role consists in managing a small team of Professional Services consultants, including status reports & dashboards, meeting agendas and minutes, process enhancement and risk analysis. I work closely with the customer PMs and engineering teams to ensure that projects are completed on schedule, meeting scope, cost and quality expectations.

As a member of Professional Services EMEA, I focused on SP customers and their technologies. This encompassed the production of high-level and low-level network design documentation, performing regression and scalability tests, and providing support to customers during the validation of the Juniper solutions. Main product focus: MX960

Providing support during design and implementation of a new global WAN/LAN network (+18k new generation network devices). Primarily responsible for routing (BGP, OSPF, GLBP), facing the customer LAN and the MPLS backbone (Verizon Business Private IP backbone, G-Core Juniper M320 and M-Core Cisco CRS-1&3).

Part of the CNE dept. (Customer Network Engineering) I provided mainly three types of services: PreSales, PostSales and Lifecycle Engineering with the following duties: Solving technical issues using own initiative and judgment. Performing architectural design and integration for complex, non-standard network solutions. Primary engineering interface to the customer and Network Operations to support the design and implementation of managed customer WAN/LAN enterprise network projects.

Repairing faults on customer IP dedicated leased lines (from subE1 up to STM-4 links). Tracking routing issues and latency across the global backbone. Performing configuration changes to BGP (modifying prefix-lists and tweak metrics). Troubleshooting Ethernet over SDH circuits (LCAS, VCAT, dot1q, VLAN, converged packet access). Building/removing cross connections on DAX1/0, DAX4/3/1 and ADMs. Assisting field engineers in router swap, rebuild lost configurations and passwords recoveries.

Monitoring the internal LAN which includes link availability and health of the network Troubleshooting switching issues (STP) Implementing traffic filters using standard and extended access-lists Adding SNMP on devices to allow network management Configuring and implementing remote access like IPSec VPN solution Enabling access points interconnection using WDS and WLSM Basic troubleshooting on VoIP related issues