Marc Keppens

Scrum Master @Entertainment platform (future proof App development)

Prepare resource plans for all Build projects. Business Analyse to steer the operations & to advice on area's of improvements. Define & Build reports and provide business analyses to support budgeting, business case build-up, cost calculations,...

European UX SIte Manager

Managing Voice Of Customer (VOC) information and Quality KPI at Engineering Development team of Customer Service Europe

Our team monitors Consumer Audio/Video and VAIO Quality in Europe and capture Voice Of customer to provide to the frontline and Sony internal departments the systems, tools and information to (help them) achieve the highest standards of Customer Satisfaction We bring to Marketing, Engineering and Design the true Voice of the Customer to help them design products that truly meet and exceed the customer expectations

Managing Quality peformance of Consumer products in Europe and report to Design Engineers

European Technical Support engineer for Front Projectors (Business & Consumer models). European window person between service network and Design Engineers. Handling technical escalations and providing solutions.

Leading an ISO certified team of Engineers repairing various product ranges such as Storage products, Computer displays, Projectors, Plasma and LCD TV, Camcorders, Cybershot, Marine pack,...