Marc Lankers

Angestellt, Director, Maritz CX

Wiesbaden, Deutschland

Fähigkeiten und Kenntnisse

Beratung
Kundenzufriedenheitsmanagement
CRM
Automobil
IT Lösungen
Marktforschung
Leitung von IT Projekten
Vertrieb
Kundenzufriedenheitsforschung
Kundenzufriedenheitsanalysen
Steigerung der Kundenzufriedenheit
Premium-Segment
Quantitative Methoden

Werdegang

Berufserfahrung von Marc Lankers

  • Bis heute 13 Jahre und 3 Monate, seit Apr. 2011

    Director

    Maritz CX

    In my current role as Director, I am managing a profit center which includes the following duties: • Management of all business activities for one of our key accounts in seven European countries and three markets in overseas. • Manager responsible for a team (ICT programmers, Sales team and Analysts); • Reporting to the European board of Maritz Research; • Responsible to fulfill revenue and profit targets.

  • 2 Jahre und 7 Monate, Sep. 2008 - März 2011

    Senior Consultant

    Imagin GmbH - A Maritz Research Company

    Before my promotion to Director, I worked as a Senior Consultant. My duties at that time were: • Project Leadership • Supervision of Project Team; • Representing Imagin GmbH at our clients; • Resource-planning and task allocation; • Controlling of project success; • Responsible for turnover and efficiency;

  • 1 Jahr und 2 Monate, Juli 2007 - Aug. 2008

    Consultant

    Imagin GmbH - A Maritz Research Company

    Before my promotion to Senior Consultant, I worked as Project Manager. My duties were related to the operative management of IT projects in the set-up phase or during operation.

  • 2 Jahre und 8 Monate, Nov. 2004 - Juni 2007

    Market Researcher

    MRC – Market Research Consulting GmbH

    My duties as Market Researcher were: • Consultant in the function of an outsourced Market Researcher for international clients; • Responsible project manager for quantitative and qualitative ad hoc projects (often multinational projects across the European Union); • Industries: pharma, consumption goods (household cleaning, brown goods) and tourism.

Ausbildung von Marc Lankers

  • 6 Jahre und 7 Monate, Apr. 1998 - Okt. 2004

    Betriebswirktschaftslehre (Business)

    University of Cologne, Faculty of Economics and Social Sciences

    Examined in the subjects: Economic- and Social Psychology, Marketing and Market Research and Human Resources.

Sprachen

  • Deutsch

    Muttersprache

  • Niederländisch

    Muttersprache

  • Englisch

    Fließend

  • Französisch

    Grundlagen

Interessen

http://blog.maritz.de/so-wirken-sich-die-neuen-vertriebswege-in-der-automobilindustrie-auf-die-kundenzufriedenheitsbefragungen-aus/
http://www.maritzautoresearch.com/2014/06/02/new-distribution-channels-in-the-automotive-industry-and-its-impact-on-customer-satisfaction-surveys/

21 Mio. XING Mitglieder, von A bis Z