Marc Züche

Managed all packaging and fulfillment operations for a premium confectionery brand, ensuring timely and accurate order processing Developed scalable workflows to accommodate seasonal demand fluctuations and high-volume periods Oversaw inventory coordination and shipping logistics, maintaining operational efficiency and cost control Ensured brand consistency and high-quality presentation across all packaging materials and customer touchpoints

Over the course of eight months traveling through Australia, I took on a hands-on project to prepare a 4x4 vehicle for remote, off-grid travel. This experience wasn’t about becoming a technician — it was about learning, adapting, and solving real-world problems with limited resources. It taught me how to research unfamiliar topics, work independently, and think practically under changing circumstances. It also reinforced something I carry with me: a genuine curiosity and drive to keep learning.

Daily telephone and written support for BSDEX, the crypto trading platform of Börse Stuttgart Supporting users in setting up accounts, trading processes and security-related issues Solving technical and functional problems through direct communication Documenting customer feedback and forwarding it to the relevant departments Complete transition to BSDEX support after initial onboarding Continuation of written support in addition to telephone support

Provided written customer support via Zendesk for Germany’s first crypto trading app Answered questions about platform features, account setup, verification, deposits, and withdrawals Translated technical topics & FAQ into clear, user-friendly language Support for the newly introduced securities trading function within the BISON app Taking on the role of deputy team leader in a small, specialised support team (2 people)

Led the execution and refinement of the café’s design concept, including counter planning, including furniture & equipment selection, and operational setup, based on the overarching vision provided by ownership Recommended and implemented high-end coffee equipment Installed POS system and ensured seamless operational workflows Trained staff in barista skills, coffee knowledge, and latte art techniques Drove sales through personalized service

Part of a one-year travel period starting 2019 Preparation of espresso-based drinks and other hot beverages Advise customers on roasted coffee, brewing equipment and gift items Participate in regular cuppings to support quality control and flavour profiling Recommendation of a hand grinder for speciality coffee based on previous experience; later inclusion in the retail range Preparation of cold brew batches for resale

Operating the espresso bar & serving speciality coffee in a busy retail environment Advising customers on premium home brewing equipment and accessories from premium manufacturers Managing product presentation and contributing to visual merchandising decisions. Onboarding, training and mentoring new team members during periods of staff turnover Representing the company and its products at trade fairs and events in other cities, promoting brand presence and customer loyalty