Marcel Wilhelm

Built and scaling the core revenue unit (€1.5M p.a., 25 FTE, 3 direct reports). Report directly to C-level, translating strategy into execution. Steer performance and margins in a variable cost setup. Implemented data-driven management to raise pass rates, shorten program duration, and cut cost per graduate. Established scalable international ops and quality controls to reduce repetition and boost EBIT impact.

Led end-to-end operational transformation across core functions, increasing efficiency by 30–40% and delivering €600–700k annual savings. Built company-wide KPI framework with executive dashboards (Monday.com) for real-time steering. Improved deployment accuracy by 50% via data-driven pipeline synchronization and forecasting. Restructured org design, optimized contracts for cashflow, and drove cultural shift toward cross-functional accountability and higher NPS.

Led global product lifecycle and portfolio optimization initiatives, delivering >€5M savings. Reduced portfolio by 35% and cut discontinuation cycle time by 56% (18→8 months). Designed standardized global end-of-life process for medical products and a launch framework enhancing cross-functional coordination. Led daily alignment of ~100 international stakeholders. Skills: Program Management, Portfolio Optimization, Process Standardization, Cost Reduction.

FocusFirst is a management consulting firm with a proven track record of helping its multinational clients accelerate complex transformations by 33%.

Areas of Expertise: - Operational Excellence - Digital Transformation - Lean Transformation - Change Management - Continuous Improvement - Process Optimization - Coaching Projects: - Project lead country rollout for large international retailer - PMO Turnaround project - Setting up an Organizational Excellence Team. Organizational Consulting - Change Management support in a large transformation of one of the biggest retail companies in the world

In order to deliver Operational Excellence at SD Worx internationally, I am working on a Five Lenses Project in Manchester to ensure continuous growth, digital leadership and customer centricity.

To deliver transformational change and excellence I am working after the Five Lenses Methodology in the OpEx team of SD Worx