Marco Da Silva

Strategic client retention and acquisition. Contribute to the success of the companies overall profitability. Engage in new business development.

Manage relationships between RCI and affiliated resorts and Resort Managing companies such as Sun International, Southern Sun, Quality Vacation Club, Holiday Club, Three Cities and First Resorts, property marketing companies, developers and marketing agents. Proactive adopt the notion of consultative selling, product training, holiday stock procurement, marketing and strategic relationship sourcing. Attend and represent RCI at Annual General Meetings hosted by Board of Directors of Resorts.

Maintained product information that served as a selling tool for the entire call centre operation. Assisting with Business to Business initiatives, such as contract amendments, function hosting and organising and relationship performance measure. Ensuring contractual agreements were singed off correctly and equally agreed and entered into to. Ensure supply of marketing material to the Leisure Industry as well as compile the yearly Company Magazine for the client base.

Was the main contact point to promote travel and leisure products to the client base. Describe features, advantages and benefits of products and services offered by RCI. Demonstrate strong client service orientation. Set and achieve performance targets, quality assurance scores and service levels.

Commercial Law, Human Resources, Business Management, Financial Management, Business to Business Marketiing, Product Development, Management Accounting, Marketing Strategy and Consumer and Buyer Behavior.