Marco Holzweißig

- phone and email support to small and new merchant accounts - checking merchants growth potential and presenting additional product possibilities through business conversation - consultative advice regarding inquiries on the PayPal merchant suite of products and tools and the features and benefits of all PayPal products - troubleshooting any issues presented by the customer - educate merchants concerning disputes & claims processes and assist in determining resolution for customers

- providing high level customer service in being focused on problem solving - assisting via phone and email - handling concerns and general queries as well as limited accounts - general fraud prevention - working with sensitive customer data and confidential information

- telephone and email support to private customer and smaller merchant accounts - troubleshooting any issues presented by the customer - support regarding PayPal policies and practices - educate customers concerning dispute & claims processes and assist in determining resolution for customers - mentor and buddy for new hires to bring them in the porcess and handling of the work

- respond to inbound service requests and buyer inquiriees - troubleshooting any issues presented by the customer

- telephone survey about radio listening behavior - process and enter the data into the system

Steinmetz und Bildhauer