Marco Scardigli

Global Team and Customer Support Projects/Enhancements KT – Knowledge transfer (September/October 2015) • 120 hours Berlin/Germany; • Knowledge transfer of SAP Telecommunication Process; • Development of documentation and training material; • Official language: English

Projects/Enhancements Company: Johnson & Johnson Project ECC 6.0 Implementation Project - BtB Project - Canvas (Latin America) Phase 2 - Brazil Working with MDM module focused in MM and SD data conversion; Customer and Vendor Master Conversion adjustments; Project RDD – Request delivery date Rollout Brazil Rollout Project to implement the requirements needed to the List RDD (request delivery date) program currently used by Mexico and Colombia to incorporate the processes of Brazil.

Responsible for customer service; • Receiving, processing and management of all sales orders; • Monitoring and feedback to clients requests generated by your receipt; • Registration and claims management generated; • Preparation of commercial proposals and budgets; • Negotiation and direct sale of products; • Assisting outside vendors; • Lock and framework analysis of sales and complaints.

• Expertise in sales, direct contact with the public; • Techniques in psychology focused on customer service; • Supervision of teams; • Contact after sale to assess customer satisfaction and company performance; • Service and troubleshooting with the customer; • Inventory management and supplier relationships.

• Expertise in sales, direct contact with the public; • Techniques in psychology focused on customer service; • Supervision of teams; • Contact after sale to assess customer satisfaction and company performance; • Service and troubleshooting with the customer; • Inventory management and supplier relationships.

• Commercial Administrative Area • Management of contracts by receiving new business; • Lock and framework analysis of sales; • Issuance of contracts with customers and partners; • Administration and register of prospects and customers; • Preparation of commercial proposals and budgets; • Participation in tendering processes; • Negotiation and direct selling small goods and services; • Management of the performance of a portfolio of clients; • Visit and customer service;

• Commercial Administrative Area • Management of contracts by receiving new business; • Lock and framework analysis of sales; • Issuance of contracts with customers and partners; • Administration and register of prospects and customers; • Preparation of commercial proposals and budgets; • Participation in tendering processes; • Negotiation and direct selling small goods and services; • Management of the performance of a portfolio of clients.