Marco Vinci

As Business Analyst I am responsible for monitoring and analyzing alternative capital raising market trends and opportunities. Using such data, I ensure that advinda anticipates and responds quickly to user needs by including valuable functionality in its CRM and investor intelligence service platform.

NPS (Net Promoter Score) Analyst My tasks were: - Customer segmentation and profiling for the creation of strategy actions - Develop the analysis to drive change towards customer experience - Customer journey mapping, definition of target Customer Experience, identification and coordination of initiatives to deliver it - Maintenance of customers' internal database

During this activity, my tasks were: - Review, analyze and evaluate cost of resources related to server and backup services per major platform - Analyze the introduction of lease contract for server and backup services - Conduct cost benefit analysis of lease approach and prepare a business case for budgetary process - Analyze and provide the best cost charging mechanism to recover server and backup expenses