Marcos Jesus Gonzalez

Spearheaded the planning and execution of IT-related aspects for setting up four new Berlin office locations. Defined, deployed, and maintained site's IT infrastructure, including LAN/WAN, server UPS, and Wi-Fi systems. Collaborated with cross-functional teams to identify and implement improvements to IT processes.. Diagnosed and resolved technical issues related to software, hardware, and office network systems, enhancing overall system performance.

Provided comprehensive support for various systems, enhancing employee proficiency in using Apple, Windows, Linux, G Suite, Slack, Office 365, and Workday through tailored training and assistance. Efficiently managed hardware and software purchasing while maintaining accurate asset management records, contributing to optimized budget allocation and resource tracking.Implemented process improvements for onboarding and automated tasks using SaaS integrations.

Installed, configured, and maintained the Windows Server Environment, leading to enhanced system stability and security. • Successfully set up Office 365 for customers, streamlining their productivity and collaboration tools. • Implemented Azure Active Directory Domain Services (AD DS), enhancing user authentication, authorization, and directory management capabilities for the organization.