Marcos Miyake

Business Operations Specialist – Apr/07: Reporting to Business Operations Director, responsible for process improvements and transformation related to SME such as order to cash, partner recruitment/termination, forecast acuracy. Channel Operations Specialist - Aug/05: Reporting to SME Sales Director, hired to create and implement sales operations processes considering few organization priority and inadequate systems tools to indirect sales.

Co-billing Coordinator- Dec/02: responsible to create the “business inteligence” structure to provide reports, ad-hoc analysis, system auditing and homologation. Fraud Prevention Coordinator - Jan/02: responsible to quantify the company fraud exposure in order to prioritize actions for recent created anti-fraud commission. Revenue Assurance Analyst - Aug /00: Responsible to generate infrormation to suport decision from Billing and

Business Analyst - Aug/99: Responsible for development, pricing and sales for Credit&Collection and Call Center services. Identifying business opportunities covering cold calls to sales presentations and visits. Coordination of activities among operational, finance, legal and IT to implement the services sold. Credit Planning Analyst - Jun/97: Participation in projects of statistical modeling for cross-selling at client installed base. Trainee Program - Jun/96: