Marcus Sarawara

Operational responsible for all network related topics globally in Global Siemens Account. Firewall, WAN, DC LAN, Campus LAN, Guest Internet Access, Universal Remote Access, DNS, DHCP and Radius. Securing CERT measurements and Service Levels, Customer Interface, SPOC for network related topics in Global Siemens Account, Responsibilty for internal network related projects, Taskforce Member

Responsible for 3rd Level Network services, Securing network availability (Wired/Wireless) for customers like e.g. Siemens, Leadership & Coaching, Ressourcemanagement, Customer Interface, Service Level & Escalation Management

Responsible for 3rd Level Network services globally , Securing network availability (Wired/Wireless, DHCP, Radius) globally for customers like e.g. Siemens Leadership & Coaching, Ressourcemanagement, Customer Interface, Service Level & Escalation Management

Establishment and improvement of processes, monitoring and complicance of service level agreements, identification of synergy potential, SPOC for customer and interface between, SDM, customer and operation. Optimiziation of collaberation between different ServiceDesks of Siemens Sector Energy.

Project Manager for Siemens Sector Energy within huge project called GAIN (Global Agreement für INfrastructure), Sub-project manager for GAIN TRF SD (TRansFormation ServiceDesk). Transformation of existing ServiceDesks of Sector Energy in UK, Sweden, NAM, Czech Republik and Germany to standardized global production centers. Analyzing current mode of operation like daily business, identifying of processes and deliverables, coordination with parallel transformation projects, coordination of project team.

Continuation of previous activities after becoming internal Siemens employee. Additionally internal harmonization (technical consolidation of Siemens devisions PG and PTD to new Siemens ENERGY structure), Project work for GAIN (Global Agreement for INfrastructure) in several sub-projects like Servicedesk, Operational Framework, 'Account-, Group- and Sharemanagement', Processes and Tools

Responsible for 1st, 2nd and 3rd Level, IMAC/D, Procurement, Securing hitch-free client operation on locations in Erlangen, Nürnberg and Frankfurt a.M. Reframing of emloyees, Identifying synergy cababiltity, realisation of actions to be taken for consolidation Merging 7 service desks to one Leadership & Coaching of employees, Ressourcemanagement, customer Interface, SLA Mgmt., Escalation Mgmt., CSAT

Leadership & Coaching of employees, Ressourcemanagement and -controlling, Interface to customer, Service Level Mgmt., Escalation Mgmt., Controlling of customer satisfaction MS Windows XP, Win NT, Windows 2000, MS Office, Domainsupport Support of customer specific software, Remote-Administration, fault isolation and debugging, Support of File- and Printservers (W2k, Win2003)