Marcus Töpfer

Sourcing, interviewing and closing top talent among a variety of domains and competences; owning the relationship with hiring teams; advising, influencing, and challenging all stakeholders where needed;

- Development and screening of Klarna's customer service quality; - Management of service partners to ensure quality goals and KPI's; - Analyzing quality and operations data to identify trends and improvement opportunities; - Initiating and delivering improvement projects;

- Technical and sales support to Klarna’s key partners; - driving integration and onboarding projects towards Klarna's partners and being a a go-to person for internal stakeholders when required for questions about Klarna’s key partners. - Support and deliver on internal data-analysis and reporting using backend admin and database management systems - Proactively delivering general improvements and lead projects. - Educating partners on Klarna’s processes, systems and tools.

Sales- and Merchant support and team lead for module and integration testing in a generally project based work environment.

Planning, construction and management of online shops for professional German sports teams such as Hallescher FC, Mitteldeutscher BC and the Company's very own online shop.

I was was involved in the on-the-gound prearragements and the artist hospitality on music festivals such as Melt!, Splash & BerlinFestival. All in all I was involved in more than 20 of the named above festivals and served bands & artists like for example Oasis, Björk, Public Enemy and many many others.

Internship at a professional German football club with main task in marketing and the management of the official merchandise shop, social media and match day organization.

Customer advisory service in funds management.

Intern in editorial office and editorial music office for the German national radio stations "Radio SAW" & "Rockland", Editorial work, production assistant, conducting and editing interviews.

Consultation and Sales of finance investments, insurance, loans, etc. in a 3 year job education