Maren Mühlschein

Leading and mentoring three cross-functional teams (approx. 16 people) across Project Management and Customer Support. Driving end-to-end improvements in the customer journey – from onboarding to long-term retention. Initiating and managing AI transformation projects to optimize internal workflows and increase customer value (e.g., intelligent document input management). Aligning cross-border strategies to enable scalable, customer-centric growth across international subsidiaries.

Co-developed vision, mission, and corporate strategy in close collaboration with top management. Led the implementation of company-wide OKRs to improve strategic focus and transparency. Supported business development initiatives by identifying new opportunities and shaping go-to-market strategies. Facilitated innovation through workshops and served as a certified Design Thinking coach. Acted as a process coach to drive continuous improvement and cross-functional collaboration across departments.

Prozess- und Projektmanagement rund um das Thema Kasse und Verkauf.

Filialleitung mehrer Filialen mit bis zu 40 Mitarbeitern. Weiterentwicklung der Mitarbeiter, Verbesserung der Filialprozesse. Unterstützung der Personalabteilung: - Durchführung und Bewertung von Personalbeschaffungsmaßnahmen - Betreuung des Auswahlprozesses von Auszubildenden

Unterstützung des Eventmanagements Durchführung von Kundenbefragungen

Project Management and Consultancy

Fachrichtung Handel