Maria Owtscharenko

- Hiring, training and leading the CX team consisting of six people towards a unified goal. - Ensure efficient team dynamics, consistent quality in reaching set KPIs. - Assuring the quality throughout the transition of the CX department from GER to CZ. - Identifying current processes that can be improved within the new department.

- Responsible for growing distribution, volume and brand visibility within the German AB-InBev portfolio. - Territory spend and budget management compromising 250 customers. - Identified sales potential and reported on a regular basis to the upper management level.

- Developed digital strategies for multiple clients with structured implementations, followed up with efficiency reviews.

- Designed and delivered an active research project on the disruptive technological advancements and subsequent skill-gap in the UAE finance sector.

- Produced daily parts and accessory sales reports for senior management team through monitoring targets and analysing current performance. - Proactively developed accessory sales kit, which was displayed at events and dealerships resulting in tripled YoY sales of lifestyle category. - Internal lead for agency management and supplier liaison to drive aftersales marketing presence through email newsletters and targeted ads.

- Brand guardian and customer experience advisor to ensure increased customer retention and maintain customer satisfaction and loyalty.

- Completed monthly CSI reports and presented them to the senior management. - Developed service process report (ACORe) that was used by field managers to assess service operations of dealerships. Later being adapted to sales operations. - Ongoing monitoring and weekly review of various aftersales incentives and pilots, analysing their progress and efficiency in regard to the target and making recommendations based on this.

Selected from a large pool of applicants to be awarded the GoGlobal Scholarship. Assisted the university in developing an innovative international post-graduate program with a centralised and streamlined approach to deliver maximum efficiencies.

Exchange year abroad, experiencing a new culture and language. Focused on a variety of Political Sciences and Philosophy classes in addition to required Business Management classes.

This 4-year International Business Management course provided an in-depth understanding of all Business areas as well as the opportunity to spend the 3rd year abroad. Classes of interest for me were Measuring and Managing Business Performance, Business Ethics and International Business Studies.