Maria Ross
Angestellt, Team Leader Sales, Hear.com
Cape Town, Südafrika
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Über mich
Highly dedicated professional in International Business and Management with 10+ years working experience in the Tourism industry in Germany & South Africa. 3+ years of experience in leading and moving forward an international Sales Team to grow in the DMC Incoming Market for Southern Africa. Skilled in FIT Sales, tour consulting, Team Management, and extensive product knowledge of Southern Africa as a destination. Devotion to delegate & develop others, work independently, extremely high consumer oriented approach and focus on social responsibilities are key characteristics. USPs: * mindset "work is not a job" - committed & optimistic * highly accountable and responsible * leadership and ability to delegate & develop others * proactive and innovative thinking * achievement & purpose driven * fast learning process * customer oriented * personal strong focus on social responsibility
Werdegang
Berufserfahrung von Maria Ross
Bis heute 2 Jahre und 9 Monate, seit Okt. 2021
Team Leader Sales
Hear.com
Bis heute 3 Jahre und 2 Monate, seit Mai 2021
Senior Customer Care Consultant
Hear.com
Focus * Provide our patients with detailed phone consultations and give advice for hearing loss and hearing aids * Develop individual solutions based on the requirements of the customer * Sales Pipeline management
Bis heute 4 Jahre und 3 Monate, seit Apr. 2020
Founder
Ubuntu Beanies
Ubuntu.beanies is a non-profit project which aims to raise funds for community development projects in the Townships of Cape Town, South Africa. Until today, this project raised over ZAR 70.000. All proceeds from sales of handknitted beanies are directly forwarded to a local feeding scheme & a local community development project or go back into further beanie production.
3 Monate, März 2021 - Mai 2021
Team Leader Sales Leisure Travel - South Africa & Namibia
Terra Nova Tours
(Staff responsibility 5+ employees) * Coordinating the workflow, delegation of tasks & development and motivation of tailor-made inbound leisure travel sales team. * Assisting COO and Directors with establishing sales & turnover figures * Work closely with heads of other departments (Marketing, Product & Accounts) to improve workflows, structures, processes and procedures * Supporting Sales & Marketing by keeping a close contact with African Specialist Agencies based in German speaking European countries
4 Jahre, Apr. 2017 - März 2021
Team Leader Sales Leisure Travel - South Africa
Terra Nova Tours
(Staff responsibility 5+ employees) * Coordinating the workflow, delegation of tasks & development and motivation of tailor-made inbound leisure travel sales team * Assisting COO and Directors with establishing sales & turnover figures * Work closely with heads of other departments (Marketing, Product & Accounts) to improve workflows, structures, processes and procedures * Supporting Sales & Marketing by keeping a close contact with African Specialist Agencies based in German speaking European countries
1 Jahr und 10 Monate, Juli 2015 - Apr. 2017
Senior Sales Consultant
Terra Nova Tours
Focus: * Planning and sale of self-drive or private guided tailor-made Tours in South Africa to African Specialist Agencies based in German speaking European countries. * Preparation of quotes, tour routings, costings and tailor-made detailed itineraries and final client travel documents. * handling of post tour admin and complaint management
3 Jahre und 1 Monat, Juli 2012 - Juli 2015
Intermediate Sales Consultant
Jenman African Safaris
Focus: * Planning, calculation and Sale of tailor-made self-drive or private guided Tours in Southern Africa (South Africa, Zambia, Namibia, Botswana, Zimbabwe, Mozambique and Madagascar) to direct clients and agencies from mostly UK, Netherlands, Skandinavia, Germany, Australia, Canada
11 Monate, Aug. 2011 - Juni 2012
Product Manager Southern Africa
AT Reisen
Sale of Tours to South Africa, Namibia & Botwana to direct clients; customer service & consultation
Ausbildung von Maria Ross
6 Monate, Juli 2010 - Dez. 2010
Lodge & Wildlife Management
Stenden University South Africa
2008 - 2012
Tourism Management
Stenden University of Applied Science, Leeuwarden, The Netherlands
Modules: economics, business management, Destination and Tourism marketing, business english, project management, sustainable tourism, strategic management, book keeping, human resource management, Tourism Research, information technology, intercultural tourism management, office communication, business tourism, MICE Industry.
Sprachen
Englisch
Fließend
Deutsch
Muttersprache