Mariana Grava
Angestellt, Talent Acquisition Specialist, SPREAD GmbH
Berlin, Deutschland
Werdegang
Berufserfahrung von Mariana Grava
6 Monate, Aug. 2019 - Jan. 2020
Online Marketing Intern
Digital Yoga Academy
SEO strategy WordPress Analytics
2 Jahre, Sep. 2017 - Aug. 2019
User Support Specialist
Atomic.io
- Online support through Intercom, Twitter and Facebook - Collecting feedback from users to produce monthly trend reports - Writing tutorials, help articles, FAQs and managing social media content
4 Monate, Jan. 2018 - Apr. 2018
Public Relations Intern
Muckle Media
Creating web content for various clients Managing social media posts
1 Jahr, Sep. 2016 - Aug. 2017
Customer Support Specialist
Flipper Ltd
- Solving queries by phone, email and online chat (Intercom and ZenDesk) - Managing complaints by listening actively, liaising with other team members and suppliers, and escalating the issue to management when necessary - Assisting the Head of Customer Service with updating the company website, FAQs document and service policies
1 Jahr und 5 Monate, Jan. 2015 - Mai 2016
Team Assistant
Carbon Literacy Project
4 Jahre und 4 Monate, Aug. 2010 - Nov. 2014
Flight Attendant and Cabin Supervisor
Emirates Airline
Being the first point of contact for customers, delivering excellent inflight service, building rapport and acting as a brand ambassador Managing service delivery, providing guidance and feedback to the team, making quick decisions on medical cases and service-related complaints.
Ausbildung von Mariana Grava
2 Jahre, Sep. 2017 - Aug. 2019
Strategic Communication and Public Relations
Queen Margaret University
3 Jahre und 11 Monate, Feb. 2004 - Dez. 2007
English and Portuguese Language and Literature
Universidade Estadual Paulista
Sprachen
Englisch
Fließend
Portugiesisch
Muttersprache
Spanisch
Fließend
Deutsch
Grundlagen
Französisch
Gut