Mariana Grava
Werdegang
Berufserfahrung von Mariana Grava
- 6 months, Aug 2019 - Jan 2020
Online Marketing Intern
Digital Yoga Academy
SEO strategy WordPress Analytics
- 2 years, Sep 2017 - Aug 2019
User Support Specialist
Atomic.io
- Online support through Intercom, Twitter and Facebook - Collecting feedback from users to produce monthly trend reports - Writing tutorials, help articles, FAQs and managing social media content
- 4 months, Jan 2018 - Apr 2018
Public Relations Intern
Muckle Media
Creating web content for various clients Managing social media posts
- 1 year, Sep 2016 - Aug 2017
Customer Support Specialist
Flipper Ltd
- Solving queries by phone, email and online chat (Intercom and ZenDesk) - Managing complaints by listening actively, liaising with other team members and suppliers, and escalating the issue to management when necessary - Assisting the Head of Customer Service with updating the company website, FAQs document and service policies
- 1 year and 5 months, Jan 2015 - May 2016
Team Assistant
Carbon Literacy Project
- 4 years and 4 months, Aug 2010 - Nov 2014
Flight Attendant and Cabin Supervisor
Emirates Airline
Being the first point of contact for customers, delivering excellent inflight service, building rapport and acting as a brand ambassador Managing service delivery, providing guidance and feedback to the team, making quick decisions on medical cases and service-related complaints.
Ausbildung von Mariana Grava
- 2 years, Sep 2017 - Aug 2019
Strategic Communication and Public Relations
Queen Margaret University
- 3 years and 11 months, Feb 2004 - Dec 2007
English and Portuguese Language and Literature
Universidade Estadual Paulista
Sprachen
English
C1 (Fließend)
Portuguese
C2 (Verhandlungssicher / Muttersprachlich)
Spanish
C1 (Fließend)
German
A1-A2 (Grundkenntnisse)
French
B1-B2 (Gute Kenntnisse)
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