Marie Laure Follens

Projects in Residual Value Risk Management and Car Data Management. Analyse & advize, research, planning, organisation, implementation, manage external suppliers, ...

Support set-up of Centre of Competence for BMW Customer Call Centers. Develop content for Toolkits for Call centers in the markets. Perform Maturity Assessments in market call centers. Support development of new strategy for BMW worldwide Customer Call Centres. .

Responsible for implementation of CRM system. Business Analyst for several other IT projects.(e-invoicing, ...) Support launch of new Business Line (Alphera) by designing new Business Processes.

Responsible for Team Contract Management. Coaching of 8 colleagues. Handling all contract changes and contract closure. Implementation of new End-of-Term communication project. Implementation of new car restitution project. Analysis of Remarketing car data.

Assist Customers in new credit applications, start uo of new contracts, handling contract changes and contract closure. French speaking region.

International project for process harmonization.responsible for Sales and Operations Reporting.

Assist General Manager. Responsible for Dealer Communication. Organisation of Dealer Events.

Assist Gerenal Manager and Commercial Manager. Prepare programmes for Hotel pay-television. Contactperson for legal matters. Collections and Supplier Payment.

Assistent voor Manager Sales & Marketing. Vertalen en corrigeren van handleidingen uit het Engels naar het Frans en Nederlands. Beheer van advertentiemateriaal. Opvolging van verscheping van artikelen uit verre Oosten en coordinatie met aangekondigde promotiecampagnes in belgische Do-It-Yourself ketens.

Best Practices

Inleiding in Marketing

- Leasing in België - Balansen lezen

Meertalige Zakelijke Communicatie Bedrijfseconomie Handelsrecht

Russisch en Pools