Marie Noel Ninteya

Outsourced project : In charge of a team of thirty Radio engineers - Definition of Key Performance Indicators and follow up - Activity reporting - Recruitment and planning. Backup management. - Team skills improvement follow up - Financial and billing follow up

Performance management of the exploitation team and financial follow up – “Fixed and Convergent operations” Division - Definition of Key Performance Indicators and follow up - Preparation and moderation of weekly and monthly steering committee - Monitoring of customer satisfaction : - Financial follow up : Financial reporting, supplier costs follow up, 2012 financial forecasts

Outsourced project : In charge of a team of eight VAS/IN engineers - Elaboration and follow up of the team planning - Quality Improvement Process: recruitment, skills and quality management - Financial follow up : Profitability study, Team shaping, productivity improvement, opportunities study, risks identification and solutions proposal - Billing management : Process orders emission, reception and validation - Customer’s main interlocutor at monthly steering meetings

In charge of the setting of SFR prepraid offers: - Feasibility study of SFR promotions : recommendations to match customer needs with the platform logics - Helping the customer for the scope definition of prepraid offers: according to time given and IN current service version - Responsible of the delivery quality and project milestones compliance using continue improvement methods (KAIZEN) - NSN/SFR technical support - Piloting daily scrum meetings

Integration and validation of SFR prepaid offers : - Testing strategy definition - Testplan writing - In charge of the new people integration: Writing of training documents, training and coaching, follow up using TWI method

UTRAN Supervision and support, for a trial zone for Vodacom South Africa - Node-B and RNC alarms monitoring using W-NMS - Analysis of different quality factors : RadioLinkSetupFailure threshold, ErB - Reset of different Node-B card (TMU, CCM, CEM) and Node-B Lock/Unlock - Analysis of Iub call flows - Trouble tickets raised by Vodacom Supervision follow up

Integration, validation and support for all MVNOs of SFR network - Writing of preliminary studies - Definition of configurations according to marketing needs - Writing testplans and deployment procedures - Installation of offers on SFR production platforms - Customer support and Resolution of incidents coming from SFR Supervision Technical environment : Corba, SecureCRT, Perl, FileZila, Excell, Shell, Zelda, K12, K15

In charge of the routing of international calls of northern Africa, Asia and Eastern Europe - Writing of routing scripts on Alcatel E10 swiches - Analysis of SS7 traces to monitor the quality of voice and video calls - Opening video calls between SFR and international operators (Vodafone Hungary, Etilsalat…) - Resolution of problems due to poor quality of calls Technical environment : Exceed, ProTrafic, ProScan, E10, RMS, ASRViewer, Clarify

Activation of an EDGE TGV pilot on SFR network Measurement record (Nitro and Ethereal), for different services: FTP, MMS, Video Mail,… - Analysis of the Radio interface: Causes of different interruptions using MCS distribution, reselection time calculation and determination of their impact on the quality of service. - Protocol Analysis with Ethereal

Optimization of Orange UMTS network in Paris

Telecommunication engineering