Marija Dokic

A gifted Customer Service Representative with huge experience. Areas of expertise include customer service, conflict resolution, and cash handling. Proven ability to deliver stellar customer service, handle customer complaints, thrive under pressure in a fast-pace environment. • Process transactions accurately and efficiently in accordance with established policies and procedures. • Identify customer needs and refer financial products and services to consumer and small business customers

Assist staff in primary schools. Teach pre-school children drawing skills, reading and writing short words and connecting sentences. Also show students how to be independent in their work. Prepare meals for preschool children, as required. Work in the school library recommending books and topic of interest to students, and help them develop awareness of the external environment influences and surroundings. Log new books into the main directory, and assist children in science experiments.

Worked with Regional Management to generate an annual budget and business plan, develop and manage collections and credit programs, supervise inquiry of credit risk in clients,organize regular target statistics and also Team reports for Sr. management,avoid losses, creating repayment arrangement, daily contact with a minimum of 10 different company managers, assisted in opening and closing of the SubBranch Unit at the beginning and ending of each day, supervised the administrative functions of the office

Responsible for a wide range of Alpha Bank products, organization of presentations in Serbia. Conducted operation between Branch of Nis and SubBranch Prokuplje which comprised of credit and debit cards, cash credits, residential credits, auto credit, credit for corporate clients, controller and liquidator for all banking transactions, client and business focused, manual disbursement of mortgage loans, consumer loans and cash loans, collected documents for all types of mortgage loans, loan approv

Engaged in VISA, cash and residential credits, maintained business relations with customers and provided constant support on a weekly basis, in order to keep the continuity of sales with the existing and new customers, managed new product development and promoted new retail products, including credit cards and mortgages, designed and managed direct marketing and advertising campaigns as well as bank’s charitable activities, answered telephone and intercoms, took messages, responded to client inquirie

Hydro-energetics, pumps , pipes,turbines