Marina Adly

Receiving and responding to customer service account inquiries on account balances, transaction details, statements and fees and charges. Matching customers with the best fit investing plans for them and their families Selling personals loans, and personalizing installments plans for customers Spot potential VIP customers and selling them a loyalty program for a premium customer care access Identify customer needs and matching them with the suitable products from the bank's portfolio (loans, credit cards, e

The PLP program has been developed around the creation of a program that targets young future leaders and enables them to acquire the skills they need to learn about governance, administrative and political fields and most importantly to develop their ability to attain critical and analytical thinking. The goal of PLP is to help youth to acquire these 21st century skills needed to cope with the demands of the market. The mastery of these skills gives our students the ability to become influencers of the fut

Compared our traveling packages prices against competitors to provide customer with the best prices Integrated our partners (hotels and airlines) prices, offers and packages into the company's system Analyzed our partners contracts with our company and update the system accordingly in matters of contracts expiration date, legal terms, ... etc

i was a trainee responsible for attend all sessions and lectures and then prepare a small political paper about a specific issue in order to discuss it next meeting .

Spent 2 weeks training in each department (operations and customer services). Marina Adly Bishay Gergis  (+49) 1510282223  Email address: marina.gergis@feps.edu.eg  LinkedIn : linkedin.com/in/marinaadly  Address: Hamburg (Germany) English LISTENING C1 READING C1 WRITING B2 SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1 Operation Department: Validating checks and spot fake ones settling special banks transactions with other banks making sure the process go well Customer Services Department: Sold products

Studied Political Science As my Major Study and Management as my Minor Study..