Marina Rukavitsyna

Leadership, Program Management, Stakeholder Management, Learning & Development, Communication, Transformation - Led a 10-person DEI committee and 3 working groups to implement various DEI programs that fostered an inclusive workplace culture - Developed and launched the ERG program consisting of 5 ERGs (Women at work, LGBT+, Parents, BIPOC, Neurodiversity). - Designed and led the DEIB Foundations Program for the entire organisation - Collaborated with HR and senior leadership to assess and address DEI needs

Technical Stack: .NET, C#, Golang, Open API, Kubernetes, Docker, Temporal, MongoDB - Developed REST APIs and implemented authentication protocols, such as OAuth, to securely expose data to clients - Decreased system downtime by 10% through proactive monitoring and issue resolution - Contributed to software design and architecture discussions, providing scalable and maintainable solutions

- Designed and developed a software architecture resulting in 30% reduction in development time across multiple third-party API integration projects - Led a team of engineers to develop a new product in agile environments that achieved a 92% customer satisfaction rating - Initiated, wrote and coordinated the product documentation with 100+ articles that improved teams' productivity - Hosted sharing knowledge sessions through code reviews, pair programming, and best practices discussions

- Led a customer success team that improved customer experience and satisfaction - Executed customer engagement initiatives that resulted in a 30% increase in customer engagement - Provided exceptional customer service resulting in a Net Promoter Score of 98% - Resolved customer technical issues, resulting in an improved customer satisfaction and experience - Initiated, managed, and launched a series of product tutorials on YouTube with 10.000+ views in 2 years

Computer science