Marina Shatalova
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Marina Shatalova
- Current 5 years and 1 month, since May 2021
Customer Service Representative
Mesa Germany GmbH / Mesa Laboratories Inc.
- 5 years, Jun 2015 - May 2020
Consultant/ Auditor
Check Safety First Ltd / Intertek
- Undertaking health and safety audits based on Cristal standards - Assessment of the risks and possible influences of different issues observed - Consulting and advising on best practice and possible improvements - Completing reports about audits’ results - Clients’ support
- 6 months, Dec 2014 - May 2015
Guest relations manager
Best Western Hotel Premier Bangtao Beach Resort and Spa
- Assisting by check-in and check-out procedures (Fromas 4.3) - Informing the guests about offered possibilities in the hotel - Arranging dinners/parties upon the request of the guests - Supporting to the room’s division team - Maintain office tools and order supplies as needed - Assist with training the hotel staff in English, Russian and German - Handle the routing of all inward communication
- 5 months, May 2014 - Sep 2014
Representative of the touristic company
Open Way Tours
- Meeting the tourists at the airport and escorting to the hotels and back, giving talks about the culture and possible needs and questions of the customers; - Dealing with the customers’ complaints and asks; - Coordinating the tours programs; - Preparing reports.
- 7 months, Sep 2013 - Mar 2014
Transfer- and Excursion Guide
Exotic Voyage
- Meeting the tourists at the airport and escorting them to the hotels and back, giving talks about the culture and possible needs and questions of the customers; - Escorting the tourists during their excursion tours.
- 4 months, Jun 2013 - Sep 2013
Transfer Guide
Coral Travel/Deltanet
- Meeting the tourists at the airport and escorting them to the hotels and back, giving talks about the culture and possible needs and questions of the customers.
- 6 months, Nov 2012 - Apr 2013
Transfer- and Excursion Guide
TUI Russia
- Meeting the tourists at the airport and escorting them to the hotels and back, giving talks about the culture and possible needs and questions of the customers; - Escorting the tourists during their excursion tours.
- 5 months, Jun 2012 - Oct 2012
Transfer Guide
Odeon Tours
- Meeting the tourists at the airport and escorting them to the hotels and back, giving talks about the culture and possible needs and questions of the customers.
- 4 months, Jun 2011 - Sep 2011
Coordinator of the office
Digital Systems
- Performing general office administration and answering telephone inquiries; - Primary accounting and basic analysis; - Drafting of the contracts and contacting the partners; - Making reports on the request of the main manager.
- 6 months, May 2010 - Oct 2010
Coordinator of the branch office
Heidelberg CIS
- Performing general office administration and answering telephone inquiries; - Primary accounting; - Drafting of the contracts and contacting the partners; - Making reports on the request of the main manager.
Ausbildung von Marina Shatalova
- 2 years and 1 month, Dec 2007 - Dec 2009
Agricultural Management
Humboldt-Universität zu Berlin
Market Analysis Controlling Econometrics
- 4 years and 10 months, Sep 2003 - Jun 2008
Accounting, analysis and auditing
Novosibirsk State University of Agriculture
Financial Analysis Accounting Auditing
Sprachen
Russian
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
German
C1 (Fließend)
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