Marina de Souza Normandia Wilhelm

Management of the schedule via Kanban. Led and managed multiple projects simultaneously, developing project plans, schedules, and budgets; Conducted training and guiding interns; Created of spreadsheets for monitoring audits; Managed a detailed project schedule, assigned tasks, and monitored progress; Identified risks and impediments found throughout the project; Responsible for assigned project teams; Elaborated the teams project involvement between in- and external steakeholders.

Created and monitored new projects; Provided project budgets reports and schedules; Managed project documentation, tracked progress, and maintained project records; Defined project scope.

Conducted audits based on the projects; Assisted in developing project schedules and tracking progress; Planned, providing technical support to customers; Assisted in the preparation of project status reports and presentations to the Senior Manager;

Field research; Business Process Modeling; Successful trainee program from March to July 2018.

Coordinated and managed internal employees; Collaborated with cross-functional teams to identify process improvements; Escalated of technical problems; Help Desk; Provided second-line technical support to end-users, diagnosing and resolving software issues.

Provided remote and on-site technical support for users, troubleshooting hardware and software issues; Technical support for ERP Softwares; Assisted in the creation and maintenance of technical documentation and user guides.

Supported customer service; Assisted in hardware setup, repair, and maintenance; Corrective and preventive maintenance of computers and operating systems.