Mario Banay

Building my portfolio available at: www.mariobanay.at

• Managed tickets in the ticketing system to resolve issues with software as an IT coordinator • Collaborated with service advisors and technicians’ team to achieve over 100% of target revenue • Determined customers’ demands, conducted work orders to technicians and prepared invoices for the customers • Resolved at least 30 customers every day and provided the best possible customer experience • Persuaded customers to choose the most cost-effective option instead of the least expensive option

• Analysed the market with SWOT analysis and created unique service for customers who want to buy a car • Pioneered in designing a unique service for the Croatian market from scratch in 2 months • Advised customers about buying and selling cars to get the most value from it • Released in production company web page in 3 months with WordPress • Designed generic reports for vehicle checking and checked 50+ cars in the first year across the Croatian country

• Consulted 200+ customers about improving energy efficiency and lowering energy expenses in households • Co-authored in a brochure about the most important energy efficiency advices for saving energy in households • Operated 15 courses for energy advisors and held a part of the course • Collaborated with 10+ course speakers and influenced on design of the course • Motivated 450+ attendants to gain as much as possible knowledge from the course

https://www.udemy.com/course/css-the-complete-guide-incl-flexbox-grid-sass/

https://www.udemy.com/course/junitandmockitocrashcourse/

https://www.udemy.com/course/java-servlet-jsp-and-hibernate-build-a-complete-website/

https://www.udemy.com/course/java-spring-framework-masterclass/

https://www.udemy.com/course/git-basic-concept-fundamentals-github/

https://www.udemy.com/course/react-the-complete-guide-incl-redux/

https://www.algebra.hr/visoko-uciliste/en/studij/graduate-professional-program/programski-smjer/lecture-plan/

https://www.vvg.hr/about-the-study-programmes/professional-study/motor-vehicle-maintenance/?lang=en