Mario Gratz
Angestellt, Produktmanager Cloud, FTI Engineering Network GmbH
Bad Salzungen, Germany
About me
Mario holds a degree in engineering and has worked as IT consultant for several major German companies during his professional career of 20+ years as a developer / IT consultant at the interface between business and IT. In recent years his focus has been on cloud architecture (AWS - GCP - Azure) and the management of decentralized, agile cloud software development teams. The experience in his specialty extends over his entire professional career (21 years) and lies in the area of customer service, customer support and customer experience. Mario accompanied the Europe-wide rollout of Zendesk in 12 languages at Nintendo Europe and trained all Nintendo employees in Zendesk. In 2018 Mario founded a digital IT consultancy with a focus on IT strategy, cloud consulting and customer service / customer experience / customer Supports. In 2020, Mario started working at FTI Engineering Network GmbH as an AWS Cloud Architect and he now works as a Cloud Product Manager.
Timeline
Professional experience for Mario Gratz
Produktmanagement Cloud
Cloud Strategy, Research & Development
Current 5 years and 9 months, since Apr 2018
IT Strategy, CX & Cloud Expert | Author | CEO
MTT Excellence
6 years and 2 months, Feb 2012 - Mar 2018
Engagement Manager
affinis iss GmbH & Co. KG, Hamburg
4 years and 2 months, Jan 2007 - Feb 2011
Senior Consultant
affinis iss GmbH & Co. KG, Hamburg
5 years, Jan 2002 - Dec 2006
Co-Founder, Consultant
affinis consulting GmbH, Hamburg
1 year and 11 months, Feb 2000 - Dec 2001
Consultant Analyst
Mummert + Partner Unternehmensberatung AG, Hamburg
Educational background for Mario Gratz
6 years and 6 months, Sep 1993 - Feb 2000
Wirtschaftsingenieurwesen
Technische Universität Ilmenau
Languages
German
First language
English
Intermediate