Mario Santamaria

Elaborate Risk Assessment on IT Services Proposals to obtain a Risk rate required to evaluate opportunities for Solution Design process. Focal point for Technical Delivery Assessment (made by Delivery resources) Evaluate Project Health Assesment for Projects on Delivery Assesment of Root Causes Analysis for Troubled Projects

Implement Asset (IT HW) Management and SW License Management for IBM own Assets and Services provided to external customers.

Manage Strategic Outsourcing Contracts. Responsible to deliver as stated in the Contract, Service Level Agreements (SLA), budget and customer satisfaction.

Responsible to implement Y2K projects. Y2K Code Conversion, Readiness Assessment, Y2K Testing, Contingency Planning. As Project Manager, first line responsibility to ensure that the assigned project stays within scope, budget and time constrains. This role has primary responsability for the day-to-day operation of the project using IBM methodology.

Responsible for the Application Development & Maintenance for the Outsourcing Printing Services. These services include printing, inserting, sorting and distributing bank statements. Responsible to transition these services from customer facilities and the design or re-design of new image of their statements. Develop the procedures to conform with ISO9001.

To provide maintenance for IBM Internal Financial applications Applications running on Mainframe's environment.

Automated Manufacturing.