Mark Magro

Responsible for maintaining, implementing and reporting global IT and HR systems and functions

Overseeing projects from its inception to completion Development of grant applications Negotiations with private clients and government bodies in joint projects Creating financial books and records Delegating creative tasks to employees Organizing and scheduling creative projects Ensuring completion of projects within deadlines Promoting and creating material for completed media projects Developing and maintaining production and post-production equipment Utilization of Avid & Adobe Creative Suite software D

Lead outsource team of 12 employees Managed 24/7 external Service desk and Major Incident Coordination support for global bank Maintained schedules, employee reviews, hiring and progress reports Developed training, testing and administrative documentation Coordinated with internal global bank management to maintain and expand external workload Assisted in development of Major Incident procedures

Conducted external administrative and major incident duties after normal business hours Monitored servers in Sweden, Norway, Finland, Denmark, United Kingdom, Germany & Poland Coordinated with Technical Operations, Management, 3rd Parties and Business during major technical incidents Worked with CTRL-M, Nagios, Serena, Service Now, Citrix, INCAS, Pancredit, Centeron, Windows & Linux servers Successfully developed administrative procedure to create new external IT Service Desk and Monitoring employees

Independently managed IT operations at the Toronto & Calgary branch of approximately 100 users Provided daily end-user support remotely and in person Responsible for development of Toronto office into secondary backup location of the Montreal headquarters Successfully assisted in the setup of user systems, file server and training of employees Utilized Maconomy & FileMaker POS systems to manage local IT budgets

Overseeing equipment and software purchases Installing and maintaining wireless routers, storage devices, printers and editing systems Creating tutorials on related hardware and software programs Teaching staff on aspects of film-making and photography Planning, scheduling and developing creative material for broadcast Utilization of Adobe Creative Suite for media production Editor, Producer, Director, Writer and Consultant roles

Reported to Office Manager and Global IT Director to develop and implement strategies to improve technical services and policies Successfully completed office expansion, server upgrades, WIFI and storage solution projects Managed security and corporate mobile systems Redeveloped the global IT intranet section utilizing Jive web platform and implemented new IT guides and filtration system for easier access and standardization Negotiated with technological suppliers and consultants

First on-site technician for Toronto office of international advertising company Administered Lync, WebEx, Arkadin and Cisco VOIP/SIP services Administered intranet and extranet platforms such as Jive, GoSimian and ProofHQ Utilized Exchange and Active Directory on Windows Server VMware systems Utilized Dell Kace ticketing platform Utilized Cisco and Dell VPN solutions MAC & PC maintenance and troubleshooting Established inventory and assisted in the infrastructure documentation Developed technical t

Worked in a team of 10 technicians for the 2010 G20 summit in Toronto Assembled PC laptops, desktops and network printers in a large space over multiple buildings and government areas Ensured time-sensitive computer material was delivered and created on schedule Troubleshooting computer equipment with international business, media and government officials Worked with a large telecommunication company for successful network operations with systems Disassembled systems, laptops and network printers within an

Assembly of custom employees according to customer specifications Overseeing of equipment stock & ordering POS system utilization in customer equipment returns Troubleshooting systems & equipment from customers Assisting customers in purchasing equipment and systems