Mark Shchelkanov

• Coordination of a manufacturing order processing, from placement of an order to its delivery. • Controlling of 130-150 Deals simultaineously, while making sure the prodcution quality meets expectations and the customer is satisfied with our service. • Extensive communtication with customers and manufacturers to resolve claims and unconventional situations. Working towards practical solutions to resolve issues Execution of the customer oriented approach to ensure the customer satisfaction.

- Organization and coordination of the supply to the Key customers. - Supply and delivery planning. - Cooperation with HQ regarding the fulfillment of the customer's demands and requirements.

Import delivery coordination, coordination with suppliers

- Study of the Supply chain processes in Logistics and Customer service Depts. - Communication with PVH clients of Russia, shop replenishment coordination, import delivery coordination, order processing in SAP

- Study of the business procecess in logistics e.g. delivery fulfilment - Coordination of deliveries from the warehouse, Working with databases, Document flow management