Markus Rudolph
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Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Markus Rudolph
- Current 15 years and 10 months, since Aug 2010
Business Manager
Microsoft
- Business Manager of Microsoft Online (“Cloud”) Services Support across Europe, Middle East and Africa (EMEA) o Creation of Operations Management for Microsoft “Cloud Services” Support (Business Intelligence/ Business Planning/ Readiness) o Relationship Management o Strategy Development
- 4 years and 4 months, Apr 2006 - Jul 2010
Business Operations Manager
Microsoft
- Operations Manager of Microsoft Enterprise and Developer Support across Europe, Middle East and Africa (EMEA) o Operational Planning & Forecasting o Rhythm of the Business/ Business Intelligence o Portfolio Management of Strategic Projects o Strategy Development and Implementation o Building and Leading a Shared Service Team across EMEA (Support Operations & Readiness)
- 2 years and 3 months, Jan 2004 - Mar 2006
Operations Manager - MS Consulting Services
Microsoft
- Operations Manager of Microsoft Consulting Service in Germany o Management of German Services Operations Team (Contracting & Billing) o Services Audit Compliance Management (Sarbanes Oxley) o Consulting Pipeline Management
- 3 years and 4 months, Sep 2000 - Dec 2003
Quality Consultant
Microsoft
o Customer Satisfaction Research (Support/ Consulting) & Research Vendor Management o Quality Management & Monitoring o Process Documentation & Management o Pipeline Management Implementation
- 6 months, Mar 2000 - Aug 2000
Senior Consultant
TNS Infratest
o Leading Ad Hoc Market Research Studies (quantitative/ qualitative)
- 1 year and 6 months, Jul 1998 - Dec 1999
Project Lead (Business Development)
Coca Cola Erfrischungsgetränke AG
o Project Lead for Field Sales Reorganization in Southern Germany (Bavaria/ Baden-Wurttemberg)
- 1 year and 10 months, Sep 1996 - Jun 1998
Research Consultant
GfK Marktforschung
o Planning and Execution of Ad Hoc Market Research Studies
Ausbildung von Markus Rudolph
- 4 years, May 2005 - Apr 2009
Management
Henley Management College
Subject of MBA Dissertation: Global Labor Sourcing Strategies for Software Support Services
- 4 years and 11 months, Oct 1991 - Aug 1996
Geographie; Volkswirtschaft
Otto-Friedrich-Universität Bamberg
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
Spanish
B1-B2 (Gute Kenntnisse)
French
A1-A2 (Grundkenntnisse)
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