Markus Wiedmer

ITIL zertifizierter Service Manager (v.3)
ICT Beratung, ICT Service Management (ITIL V3), Business Prozess Analyst
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IT service provider
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Markus Wiedmer's haves

  • IT Project and Program Management
  • Information Governance and Management
  • IT Outsourcing
  • ITIL V3 Certified
  • IT Service Manager
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Markus Wiedmer's wants

  • Interesse und Neugier auf vertiefte Erfahrungen als IT Service Manager / Eskalations Manager / Major Incident Manager in einer Multiprovider Managed ICT Services Organisation
  • Mit dem Ziel den IT Servicekatalog sowie die Kundenservices entsprechend den aktuellen Marktanforderungen zu optimieren und weiterzuentwickeln
  • Analyse sowie pro-aktive Mitgestaltung der IT-Services der Service-Level-Vereinbarungen (SLAs) sowie der bereichsübergreifenden Geschäftsprozesse
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Markus Wiedmer's professional experience

3 years
5 months
12/2015 - to present
ICT Beratung, ICT Service Management (ITIL V3), Business Prozess Analyst
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IT Service Manager / Escalation Manager / Major Incident Manager
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3 months
06/2015 - 08/2015
ICT Beratung, ICT Service Management (ITIL V3), Business Prozess Analyst
Freiberuflich / Diverse Auftraggeber
Client Services Manager, Leiter IT Servicedesk, Stv. Leiter IT Infrastruktur
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Markus Wiedmer's educational background

  • 1983 - 2017
    Spezifische Trainings Module als IT Spezialist / Experte
    • Weiterbildung entsprechend den aktuellen Geschäfts-anforderungen, ITIL Certified Service Manager (v.3)
    • Weiterbildung entsprechend den aktuellen Geschäftsanforderungen • IBM Certified Professional • Microsoft Certified Professional • ITIL Certified Service Manager (v3) • Autodidaktisches “Learning by doing”
  • 1978 - 1983
    Fernstudium AKAD Fachhochschule Schweiz
    Buchhaltung & Controlling, Eidg. Dipl. Buchhalter & Controller
    Buchhaltung & Controlling
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Markus Wiedmer speaks the following languages:

  • German (First language)
  • French (Good knowledge)
  • English (Fluent)

Markus Wiedmer's interests

  • • Segel- und Motorbootsport
  • • Familie
  • • Panoramawanderungen
  • Freunde
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