Martha Chigumbu

• Managed support backlog and project tasks using collaboration tools like Confluence and JIRA. • Acted as a bridge between technical and business audiences during solution development. • Facilitated cloud integration technologies across all Salesforce clouds, ensuring seamless operations. • Developed and executed agile work plans to meet project deadlines and milestones.

• Managed full-lifecycle product and process integration projects across CRM, e-commerce, and ERP (SAP) systems. • Designed process mapping for operations workflows utilizing MS Project and JIRA. • Developed Power BI dashboards to monitor production KPIs, enhancing operational visibility. • Improved operational efficiency by 6.8% through workflow automation and data synchronization.

• Drove the global rollout of the Salesforce CRM platform across 23 sites, ensuring process and data standardization. • Oversaw change and release management processes, along with global KPI documentation. • Coordinated with local teams to maintain consistency while adapting to regional requirements. • Conducted trainings and workshops for key users in various countries to facilitate successful rollouts.

• Provided first and second level technical support through Change Requests, ensuring user satisfaction. • Led global roll-out projects for Salesforce CRM onboarding, establishing role and profile standards. • Maintained and configured the Salesforce CRM Platform for Zeiss Vision, customizing it for various country requirements.

Supporting the E-Business team in all phases of market research projects - from study design, organisation, conception, evaluation and analysis to the preparation of presentation documents and reports. Responsible for international market research projects, both quantitative and qualitative aspects, for clients in the automotive industry.

Carrying out surveys of households, individuals and private companies. Involved in working closely with clients and keeping hands-on with the projects.Accurately recording information on computer databases and investigating and documenting key data and information at the request of senior researchers.

Business, IT