Dr. Martin Jäger

My service offerings include: > IT consulting concerning IT strategy; (international) IT management; IT organization; IT service management, ITIL, ISO 20000; IT governance, risk, compliance (including GxP aspects); IT sourcing, outsourcing/offshoring, cloud; > IT audit and quality assurance; > IT program and project management, also as external advisor or change manager; > Execution and support of RfPs / tendering procedures; > Interim IT management

Most relevant projects: • Regulatory Information Management software implementation • Pharmacovigilance software implementation / cloud migration • Service level management improvement • Pharma contract manufacturing organization analysis and improvement • IT strategy for pharma production • (International) IT organization analysis and restructuring • IT sourcing strategy definition • Protection of sensitive information in regulated environment

Establishing a Service Management unit (as part of an IT "Service-Oriented Organization" implementation); Leading the “Service Council”, the highest decision-making board for IT service-related matters; Business-facing accountability for all shared end-to-end IT services (ERP (until Dec 2011), eWorkplace, eCollaboration); Globally accountable for 9 ITSM processes & IT security; Within Shared Services, accountable for IT architecture, project mgmt office, IT controlling, reporting, sourcing coordination

Responsible for the corporate IT service center in Geneva (data center, network, database management, Siebel engineering); Group-wide functional responsibility for IT architecture, IT security, IT service management and coordination of IT infrastructure projects & programs

Responsible for service design and continual service improvement of the IT infrastructure within the corporate information services organization; Accountable for eWorkplace (starting the concept of Service Ownership); Supervising the corporate IT service centers in Singapore, Boston (both with data centers) and Rio de Janeiro (responsibility continued until September 2010)

Responsible for the organization of the IT application support for a new global validated SAP system; April 2007 – May 2008 additionally: Leading the "SAP platform" team; May 2006 – March 2007 additionally: Setting up the corporate IT application governance and enterprise architecture team

Representing the APAC IT; Managing the regional IT competence centers in APAC, providing both application support and implementation capability; Coordinating and/or managing all major or strategically relevant IT activities in APAC, including a regional SAP implementation project; Giving advice and decision support in IT and process related issues to the managing directors and IT managers in APAC

Representing the APAC IT; Managing the regional IT competence centers in APAC, providing both application support and implementation capability; Coordinating and/or managing all major or strategically relevant IT activities in APAC, including a regional SAP implementation project; Giving advice and decision support in IT and process related issues to the managing directors and IT managers in APAC

Managing or contributing to various internal consulting projects, e.g.: ERP strategy for APAC; global e-business strategy; call center optimization Thailand; Planning for an SAP implementation in APAC

System test preparation, System conversion (data collection & cleansing, post go-live data management & QA), Customer Interaction Center, Process analysis and software development for logistics applications, Project coordination

Experimental atomic physics

Experimental physical chemistry