Martin Jurcik

- Responsible for creation and organization of event programs for children, - Acting as first contact point for customers and suppliers, responsible for client satisfaction, meeting clients and suppliers, providing very flexible customer support, - Performing timely event promotion and full back-end web page administration, - Giving directions to facilitators of the events, responsible for follow-up of assigned tasks and ensuring smooth and successful event execution,

- Responsible for a team of 20 employees supporting sales departments, - Ensuring the revenue and signings are correctly and timely booked, regular interlock calls with the CFO, - Responsible for business controls posture, speed & quality, - Responsible for a broad HR agenda: attendance, salary, setting of personal and business goals, regular performance feedback, employee development and motivation,

- Responsible for a team supporting sales department selling services and hardware products in Germany, Austria, Switzerland, UK, CEE and MEA countries, - Responsible for the equal workload split within the team, keeping positive working atmosphere, help with operations where needed, acting as the first contact point, - Solving escalations, delegating and follow-up of assigned tasks, - Working on the transfer of shared services activities from CEEMEA countries to the IBM CoE in Bratislava,

Responsible for full education package to all newcomers in the organization, and preparing newcomers for the real life in the operational teams, Developing education content and facilitating education courses, Achieved high satisfaction feedback results from education participants and managers of the respective operational teams,

Supporting the sales department selling services in Switzerland and Austria Validating and registering signed contracts, releasing invoices to external clients, solving disputes, acting as first contact point for other departments within IBM, Pro-actively providing education to new employees also in other departments with very positive feedback from Team Leaders and Managers, Participating on cross-team projects focusing on process improvements,

Regional Development and Public Administration, thesis: Influence of cities on regional development