Dipl.-Ing. Martin Repiscak

Experienced Senior Solution Architect in the Service Management and Integration solutions with 7 years of experience with a history of working in the information technology and services industry. Professional in Service Management and Service Delivery, Business Requirements Analysis, Enterprise Architecture, Critical Incident Management delivery, and End-to-End Application Monitoring. Strong focused, analytic thinking and problem-solving skills.

Subject Matter Expert for HPE end-to-end for solution of Business Service Management (BSM) application monitoring suite. The objective was to design and implement customer BSM solutions according to the business objectives of the customers. Design and implement end-to-end application monitoring solutions including all the pilot and test phases in order to move it to the production environment. I was actively involved in the communication and collaboration of application monitoring portfolio management

My responsibility was to execute a standard company-wide process for outage facilitation, documentation and notification for all Severity 1 incidents: hardware, application software, system software, network, environmental, batch, security, etc. The Incident Management process ensured that all Sev 1 incidents were managed in a consistent, efficient manner and that our clients and the AT&T Leadership Team were kept apprised of the recovery efforts and the final resolution.

Subject Matter Expert for HP OVIS and HP Business Service Management. Role is to design customer application monitoring environment according customer needs, implement required solutions from portfolio and do all necessary tests to move it to production environment.

Performing operational work - fulfilling Service and Change requests from customers.