Martin Rückert

Helping Knowledge Management at SAP Consulting Service, which involves enhancing effectiveness of remote collaboration, new ways of service innovation, designing and implementing new processes and helping an organisation to change its behaviour and culture to adapt to a new market environment by implementing new forms of communities. I do consulting on Enterprise Search, Text Analytics (member of SAP Semantic Technology Strategy Team), Expertise Location, sCRM, VoC, Social Media, ECM, MobileComputing

(2000-2004) Pan-european expert at Lotus Professional Services for Knowledge Discovery and Expertise Location technology/concepts doing consulting, presales and education as well as speaking at trade shows and conferences. Wrote two IBM Redbooks on the subject. (2004-2008) EMEA/CEMAAS IBM labs advocate evangelizing IBM´s information discovery and text analytics software portfolio. That involved consulting, presales and education activities, new business development, IT architectur development etc.