Martina Kichukova

• Used Excel and SAP on a daily basis • Re-designed and created a new product tracking model • Completed merchandising analyses on different collections/product groups • Monthly jour fixe meetings with all international retail markets • Prepared monthly stock and sales reports • Follow-up on issues raised during meeting • Completed monthly performance reports on different categories

• Assessed risk, growth and profitability • Provided excellent customer service by recommending solutions based on client's automobile and residential insurance needs • Processed applications, payments, corrections, endorsements and cancellations • Prepared necessary paperwork to process insurance sales and renewals • Managed growth of client base by assessing and analyzing reports and offering customized insurance solutions to new clients

• Opened and closed the store, including counting cash, opening and closing cash register • Conducted interviews and hired employees • Conducted training and served as mentor to junior team members • Monitored daily activities, completed daily reports, scheduled appointments and resolved conflicts • Determined merchandise price schedules and discount rates • Monitored customer preferences to determine focus of sales efforts • Generated monthly sales reports

Supply and Process Management, International Operations, Corporate Controlling, and Statistics