Mag. Martina Rod

• Administrative tasks (invoicing and control, external communication, grants, financial reports) • HR (payroll, events, employment records, vacation tracking) • Marketing (website, newsletters, social media, market research, creation of marketing materials and videos) • Development of databases and management systems (HR, Project Management) • Assisting in managing, controlling and closing Grants and drafting proposals

• HR consulting • Translations (Croatian, English, Spanish)

• HR full life-cycle • Creating and implementing new HR systems • Active training and coaching of employees • Monitoring and (yearly) performance evaluation • Assisting and monitoring of payrolls and compensations • HR forecasting and planning • Writing manuals and guides for implementing new systems • Customer service, satisfaction, and loyalty • Regulatory compliance supervision and training (WU, MG, Ria, DHL) Sales dept • Customer Service, Satisfaction and Loyalty • Resolution of customer complaints

• Corporate classes with executives (one on one).

• Marketing and PR, Customer service • Created flyers and coupons using Photoshop • Wrote and published specialized IT articles weekly • Customer care and satisfaction

Management with emphasis in Marketing major, and minor in International Relations