Martina Suhr

Bis 2022, Teamleaderin, Panasonic
Hamburg, Germany

Skills

Führung
Führungserfahrung
Kundenorientierung
Zuverlässigkeit
Teamleitung
Kundenbetreuung
Customer Relationship Management (CRM)
Beschwerdemanagement
Reklamationsbearbeitung

Timeline

Professional experience for Martina Suhr

  • 7 years, Jul 2015 - Jun 2022

    Teamleaderin

    Panasonic

    • Ansprechpartner bei Produkt- und Eskalationsanfragen, Beschwerdemanagement • Betreuung des Omni-Channel-Contact-Centers (Telefon, E-Mail und Live-Chat) • Monitoring und Reporting der Key-Performance-Indikator (KPI) • Organisation von Produkt- und Skill-Schulungen • Fachliche Führung des Customer-Care-Teams

  • 13 years and 2 months, May 2002 - Jun 2015

    Teamleaderin

    Serko GmbH

    Kundenberatung • Eskalationsbearbeitung • Reporting an Panasonic • Ansprechpartner für Panasonic und deren externe Service-Partner

Languages

  • German

    First language

  • English

    Fluent

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