Martina Suhr
Skills
Timeline
Professional experience for Martina Suhr
• Ansprechpartner bei Produkt- und Eskalationsanfragen, Beschwerdemanagement • Betreuung des Omni-Channel-Contact-Centers (Telefon, E-Mail und Live-Chat) • Monitoring und Reporting der Key-Performance-Indikator (KPI) • Organisation von Produkt- und Skill-Schulungen • Fachliche Führung des Customer-Care-Teams
- 13 years and 2 months, May 2002 - Jun 2015
Teamleaderin
Serko GmbH
Kundenberatung • Eskalationsbearbeitung • Reporting an Panasonic • Ansprechpartner für Panasonic und deren externe Service-Partner
Languages
German
First language
English
Fluent
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