Maseehullah Sarkhiljai

.Accountable for all type of order processing/management in SAP SD/MM / CSQ module and managing different type of customer reports and layouts in SAP, such as customer backlog, invoice, delivery log report and Record all activities on Salesforce. •Manage Delivery Scheduling and RMA processing for Faulty items. providing replacement items after Quality team approval. .Creating the necessary strategies for shifting the customer service approach to the newly self-serviced era.

• Creating online transaction through TMT (telecom money transfer) using visa or master cards over the phone . • Managing transaction by cancelling or modifying customer data in transaction . • Escalation large, specific hold and money laundry transaction to officials. • aware client of scam or fraud transaction and taking necessary actions such as hold money transfer, refunding at instants , adding extra verification .• Walking through customers with online transaction and web assistance.

.Do Transcription for recorded calls in English

selling company products in USA & Canada through telephone channel.

Accounting, Finance, Economics, Actuarial studies, Business Management, Human resources and Marketing.