Masriana Fatimah

* Scheduling and coordinating appointments * Document management and support of administrative processes * Handling phone calls and email correspondence * General office and clerical support tasks

Accurate collection, management, and maintenance of vehicle data * Monitoring and ensuring data quality and completeness * Supporting administrative and organizational processes in daily operations * Performing general clerical and office administration tasks

Monitored and supported traffic management and street lighting control systems to ensure smooth and efficient operations. * Assisted in incident management, troubleshooting, and resolution of system alerts and operational issues. * Contributed to traffic flow optimization through system monitoring and operational support. * Supported the maintenance, enhancement, and performance optimization of Java-based software applications. * Conducted basic root cause analysis and collaborated with cross-functional

Supported the operational and administrative transition following the takeover of DAMRI by Bus Trans Batam. * Assisted in implementing new operational structures, administrative procedures, and internal workflows. * Contributed to the planning and coordination of bus schedules, staff deployment, and daily operational activities. * Participated in the development and adjustment of work processes to ensure smooth operations during the transition phase. * Collaborated with various departments to support th