Mathew Alexander
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Mathew Alexander
- Bis heute 16 Jahre und 2 Monate, seit Apr. 2009
Systems & Deployment Engineer
Diyar United Co.
Perform service support as per client’s pre‐defined location specific service process. Second tier customer support, troubleshooting and providing solutions for the front line support. * Experienced providing highest levels of technical support to clients, with skills in troubleshooting, system administration. * Assisted clients in hardware configuration, networking issues and other areas.
- 3 Jahre und 1 Monat, März 2006 - März 2009
Tech Support Specialist
M.H.Alshaya Co. W.L.L
Meets daily technical support needs of departments to ensure optimum operational efficiency. Acts as first point of contact outside of office hours escalated through help desk software. * Feeds back specific business needs to Technical Support Manager. Advises and trains users to prevent repeated problems. * Identifies configuration details for users/ services needs such as Internet Service Provision, Network Switching, Desktop/ Laptop Standards. Maintained IT-deployed fixed assets.
Installing, Configuring, Managing & Troubleshooting the OS like Windows 2000 Professional / Server & XP. Setting User Privileges & Shared resources on network. * Managing & Configuring NAV Server. Experience in handling Antivirus Management by using Norton Antivirus Console management, configuring for auto-update on all primary server and desktops with the latest signatures. * Experience as a System Support Engineer handling heterogeneous operating systems with Windows 2000 servers and workstations.
- 1 Jahr und 5 Monate, Nov. 2002 - März 2004
System Support Engineer
TazaHanovia Soft Technologies
Installing, configuring & troubleshooting Win 2000 operating systems. * Effectively plan, implement and support systems with Win 2000 Professional/Server, Win XP etc. * Centralized administration of user accounts/resource domain. Creating, deleting and modifying user accounts and group accounts. * Access permission to users and group accounts. * Configuring file system, disk storage & backup and managing data compression. * Planning and implementing preventive maintenance.
Ausbildung von Mathew Alexander
- 1 Jahr und 8 Monate, Sep. 2008 - Apr. 2010
IT Systems
Sikkim Manipal University
System Management, Project & Business Management, Human Resource Management, Communication Management
- 3 Jahre und 9 Monate, Sep. 1998 - Mai 2002
Computer Science & Engineering
Periyar University
System Management, Computer Networks, Data & Algorithms, Hardware & Software
Sprachen
Englisch
Fließend
Hindi
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Malayalam
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Tamil
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