Christian Costin

• Member of the Diamond Development Programme • Member of the global Ricoh Security Team • Head of the EMEA Security Operations Team (technical and disciplinary) and a third-party 24/7 Level 1 SOC team • Responsible for the day-to-day operations of the Security Team • Management and coordination of security monitoring, vulnerability management, threat intelligence and penetration testing – as well as the associated security incident management • Escalation management • Creation of management reports, das

• Establishment and coordination of the virtual EMEA-wide Security Operations Team • Coordination of the day-to-day activities of the Security Operations Centre. • Management and coordination of security monitoring, vulnerability management, threat intelligence and penetration testing – as well as the associated security incident management • Escalation management • Creation of management reports, dashboards, presentations and EMEA-wide email communication • Creation of CIRP (Cyber Securit

Ricoh Deutschland GmbH - Deputy of the German Country Service Delivery Manager - Technical leadership of the German service desk team (9 team members) - Responsible for the local infrastructure - Team coordination - Project management - Escalation management between Ricoh Germany and Ricoh Europe - SPOC for major Incidents - Assistance with the implementation of changes and innovations from HQ Ricoh EMEA IT for German OpCos - Special tasks, activities and projects - Translation tasks (German- English) - A

Ricoh Deutschland GmbH - Server administration (Windows 2003- Windows 2019) - User administration - ADFS administration (Active Directory, GPOs, DNS and DHCP) - Any kind of 1st and 2nd level Support Client & Server - 2nd Level Support on EMEA level for Message and Collaboration (e.g. Outlook/Exchange, Teams, Onedrive, …), Active Directory / Rights management, VoIP - Administration for NAS and SAN systems (NetApp and QNAP) - Hardware-Support (Dell and Lenovo laptops, Dell and HP Servers, iOS devices, Androi

Ricoh Deutschland GmbH - cold acquisition - cold calls - contract management - proposal preparation - calculation of tenders - Development of print output optimization proposals - Negotiation of contracts - IT Consultation - Distribution of the Ricoh portfolio including printers, copy machines, interactive whiteboards and more ... - Distribution of DMS and workflow systems (Jobrouter, Docuware, BVL Archivio) - General sales activities

Server administration (Windows 2003- Windows 2016) - Network administration (HP Switch configuration) - User administration - ADFS administration (Active Directory, GPOs, DNS and DHCP) - MS Exchange 2016 administration - SharePoint administration - License Management - RDS administration - Security administration (Endpoint Protection) - Inventory and asset management (DocuSnap) - UPS Systems Administration - Procurement of hardware and software - Negotiation of contracts - Administration for NAS and SAN sys

- Teamlead - Coordination and delegation of activities - Server administration (Windows 2008- Windows 2012 R2) - Network administration (HP Switch configuration e.g. 54xx and 84xx Serie, a little bit of firewalling) - User administration - ADFS administration (Active Directory, GPOs, DNS and DHCP) - SharePoint and Lync/SfB administration - Hyper-V 2012 R2 /Failover Cluster administration - Administration for NAS and SAN systems (NetApp and QNAP) - Security administration (Endpoint Protection) - License mana

- Proposal preparation - concept development - Writing documentation - Project management - Support from Mobil devices (e.g. Blackberry, Windows Mobile & Apple iPhone Support) - Client administration (Windows XP- Windows 7) - Server administration (Windows 2003- Windows 2008 R2) - Applications Support (MS Office 2010, MS SharePoint, MS Lync, …) - MacOS Support

- Any kind of 1st, 2nd and 3rd level support Client / Server infrastructure for several OpCos - Lotus Notes & Domino administration and 3rd Level Support for whole Germany and Austria - EMEA Domino competence center member - Mobile device management (e.g. Blackberry, Windows Mobile & iOS Devices) - Client administration (Windows XP- Windows 7) - Server administration (Windows 2003- Windows 2008) - Network administration (configuration of HP Switches) - SharePoint administration - MS Lync administration - Vo

2nd Level Support for: - banking Software (Himalaya FDL &FKS.Net, JCash,CAP,Kredit +) - Blackberry - Citrix - FSTC (Full Serviced Thin Client) - productivity tools (Lotus Notes, MS Office, Lotus SmartSuite, Adobe Reader,..) - DAWi (FAP) - PWM (passwordmanagement) - ZPP (central productionplattform) - SBC (server based computing)

Temp projects based by the IVV GmbH (datacentre of the biggest insurance company) and the FI KG (datacentre for all Sparkassen (public Savings bank)) - 1st and 2nd level client support remote and onsite - Support of several banking applications (Himalaya FDL & FKS.Net, JCash, CAP, KBP, Kredit +, iVAS) - Mobil device management - Citrix Support - User administration (Active Directory) - 2nd level support Lotus Notes - Windows XP Client Support - Software Distribution

- User HelpDesk support by phone / field work (Windows XP Pro, IBM Lotus Products, MS Products, electronic data processing centre products and hardware any kind) - purchasing and administration from hard- and software - Installation and configuration from systems - softwareinstallation - network monitoring - hardware error management - application support (i.e. Lotus Notes, insurance Applications) - Citrix support

- User Helpdesk Support remote and onsite (Windows XP Pro, IBM Lotus Products, MS Products, Datacentre applications and Hardware any kind) - Procurement and management of hardware and software - Laptop and Computer installation and configuration - System maintenance (Server and clients) - License management - Software maintenance- and support- contract management - Critical review of software requirements - Network and Server monitoring - ADFS administration (Active Directory, GPOs, DNS and DHCP) - User adm

- Apprenticeship as information technology officer (Informatikkaufmann) at the Stadtsparkasse Hameln - completed training as an information technology officer - Advanced technical college entrance qualification

local Administration (labeling Folders, copying Document)...

Certified IT- Spezialist for Windows Infrastructures.

Trainee IT-Salesman