Mag. Matko Radic

Customer service pre-sales and support oriented role. Collected and analysed customer requirements and translate them in solution descriptions. Designed and optimized business processes fo and end to end responsibility for implementation and maintenance of the designed process and changes. Support team lead responsible for customer and internal KPIs. Engaged in pre-sales activities as technical SME and solution designer in direct contact with customers.

Industry and retail logistics of the next generation of industrial and commercial enterprises. Worked in an agile environment utilizing scrum and kanban principles for development of barcode and scanner software as well as in house developed front and back end applications for warehousing and logistics systems.

Managing Data Entry and Data analysis for Fundraising, advisory role in marketing strategies and customer relationship. Created automated data analysis and reporting of payment behavior patterns that enabled the department to efficiently follow up with the donors. Developed donor behavior models to more efficiently track the donation collecting teams thus increasing the ROI. Designed and implemented a process that automated the integration of bank statements in the donors database.

Instructions in programming Created and executed a program to bring debate as a skill to young students. Coached and mentored freshman students at the Faculty of Philosophy and organized debate competitions.. Gave individual and group instructions in programming (Python & SQL) Started and developed web portal for exchange of paraphernalia.

Preparation and processing of microfilm for publication on the Internet. Recognized the need for automatisation of editing processes and created software for quick bulk cropping and deskewing of scanned images which significantly increased quality and efficiency of publishing process

Database administration, development, maintenance and system support for CRM, BI and ERP systems. Lead the development of automated preparation of the production as well as followed up the process and administered the operations in post production. Oversaw and executed the maintenance of the technology processes (catalog operations, operating certificates, “poenterski “sheets). Managed the personnel records and inventory of subsidiary business operations and assets.